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FAQ's
What is an Application Service Provider?
What can an ASP do for your business?
What is LiveQuest?
What is LiveQuest Inside?
What are the specific benefits of LiveQuest?
What applications will I be able to use with LiveQuest?
How much does it cost?
Is my data safe?
How do I access my applications?
What is an Application Service Provider?
Application Service Providers (ASPs) allow customers to use applications as a service without the usual burden of maintaining costly and complex infrastructure. Applications are run from the ASP Data Center and can be accessed through dedicated lines or the Internet using a web browser. ASP's simplify the use of applications by making them platform independent and location independent.
What can an ASP do for your business?
The typical value proposition of an ASP includes:
  • Strategic focus - Outsourcing most of the IT function, allows you to build on your core competencies and lets you spend your resources on where you can gain competitive advantages.
  • Improved performance - ASPs typically guarantee their customers pre-defined performance levels in terms of data security, system up time, help desk availability and disaster prevention through contracts called Service Level Agreements (SLAs).
  • Speed to market - ASPs already have the hardware and expertise ready to provide rapid deployment of applications.
  • Reduced risk of ownership - Using an ASP reduces the need for investing in fixed and specific assets. You pay for what you use and retain the flexibility to align your IT costs with your operational requirements.
  • Reduced total cost of ownership - Through ASPs you pool some of your IT infrastructure with other organizations and therefore benefit from economies of scale.
    What is LiveQuest?
    LiveQuest is Schlumberger's ASP offering and allows you to take advantage of accessing E&P data and applications while benefiting from the domain expertise of a renowned player in the E&P industry. Our goal is to give you access to the best of both worlds through two offerings:
  • We can deliver applications and data management services from our worldwide network of Data Centers to your desktop, via the web, as part of an integrated solution that combines software, infrastructure and value-added services.
  • We can help you build your own in-house ASP, or Local Application Service Provider (LSP). The LiveQuest Inside solution incorporates LSP design, implementation and management of a solution that fits your specific technical and business requirements.
    What is LiveQuest Inside?
    LiveQuest Inside is Schlumberger's LSP offering. An LSP or Local Application Service Provider is an onsite computing environment that leverages ASP technology and Intranet infrastructure to deliver applications to the users' screens. LSP eliminates the need for redundant desktop computer systems and, by centralizing computing resources, facilitates management and makes more efficient use of large IT infrastructure. LiveQuest Inside utilizes your intranet, rather than the world wide web.
    What are the specific benefits of LiveQuest?
    LiveQuest is more than just a new way of delivering applications and data. LiveQuest brings your organization numerous additional benefits:
  • Value-added services that leverage the ASP model and are built on our E&P domain expertise such as data storage, interpretation and workflow consulting.
  • Collaboration tools that support your work with partners, within global asset teams, with our interpretation consultants or our helpdesk.
  • Access to far reaching network of data management services, data acquisition services and third party data vendors.
  • Global 3D visualization application and data access
    What applications will I be able to use with LiveQuest?
    The entire Schlumberger Interpretation software portfolio is accessible through LiveQuest, including 3D visualization applications. In addition, we will host applications developed either "in-house" by our customers or by third party E&P software vendors, depending on your needs.
    How much does it cost?
    LiveQuest offers so much more than a simple Application Service Provider solution, added benefits also include Data Management and Data Storage.

    LiveQuest ASP pricing is split into 4 major components:
  • Application access fee, based on the (a) number of projected concurrent users, (b) applications to which you subscribe to and (c) the term and mode of your subscription (which might be full-time or limited to the number of hours per month) This fee covers the software and infrastructure costs necessary to serve the applications via LiveQuest. You can also access Applications using "pay-per-use" services on an hourly, daily or weekly basis.
  • A data storage fee based on the size of your project.
  • A one off set-up fee applied to every named user.
  • Additional value-added services, such as associated workflow analysis, project and reservoir consulting and data management.

    Is my data safe?
    LiveQuest protects customer data from eavesdroppers by encrypting all data flow between users and data centers. Each customer has a dedicated database and periodic backup of projects will be performed. Each Data Center has audit-ready disaster prevention equipment and operates under strict security procedures. In addition to this, One Time Password provided by DeXa.Badge, can also be implemented, offering the best solution in terms of security and flexibility.
    How do I access my applications?
    Any computer equipped with a web browser and connected to the Internet is sufficient to use LiveQuest. Bandwidth requirements will depend on the application but will remain small thanks to the thin client technology that only transfers the visual output of the application going one way and captures mouse movements and keyboard strokes the other.
     
     
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